Contact
Get in touch
Questions, feedback, or need help? We respond to every email within 24 hours, Monday through Friday.
24-hour response promise
Every email gets a response within 24 hours. Urgent issues are prioritized within 4 hours.
Common questions
Quick answers to the most common questions we receive.
We respond to all support emails within 24 hours, Monday through Friday. Payment failures and account access issues are prioritized and typically get a response within 4 hours.
If a product doesn't work as described or you're unsatisfied with your purchase, request a refund within 14 days of purchase. Email support@graid.market with your order number and what went wrong.
With a Commercial or Extended license, yes. The Personal license is for personal, non-commercial use only. Check the license type on each product page before purchasing — it's listed clearly.
Verified status is available to Pro plan creators with at least 5 products and a 4.5+ average rating. Our team reviews manually to make sure quality standards are met.
Yes. For enterprise licensing, bulk purchases, or custom asset commissions, email enterprise@graid.market. We'll connect you with the right creator or set up a custom agreement.
Anything. Common formats include Figma, Sketch, PSD, AI, SVG, PNG, HTML, CSS, JS, TS, Lottie JSON, and Blender. Each product page lists the included formats clearly.
Email dmca@graid.market with proof of ownership. We review all DMCA notices within 48 hours and remove infringing content immediately on verification.
Yes. All payments go through Stripe, which is PCI DSS Level 1 certified. We don't store credit card information on our servers.